Organizations in almost every industry have transformed themselves via digital technologies, and the public healthcare sector is no exception. By digitizing, providers can deliver services that meet the evolving expectations of citizens and businesses, even in a period of tight budgets and complex challenges. Citizens prefer digital services and immensely value the increased convenience they provide. Digital services can also empower citizens and broaden their engagement with government agencies, leading to increased trust and improved patient experiences. Watch this video to learn how the Department of Health and Human Services (DHHS) in Victoria, Australia, is using Microsoft Azure to amplify its portfolio of citizen-facing applications, deliver online housing register, and improve its client incident management system.